- What are the delivery times ?
Orders are usually shipped within 24 to 48 business hours. Delivery then takes on average 2 to 5 business days, depending on the chosen shipping method and the destination within mainland France.
- What are the delivery fees ?
Delivery fees vary depending on the total amount of your order and the selected carrier. In mainland France, delivery is free for orders over €55.
- Do you deliver internationally ?
Yes, we ship worldwide. Fees and delivery times vary depending on the destination. Each package is tracked, and customs fees may apply depending on your country. If your country does not appear during checkout, please contact us.
- How can I track my order ?
As soon as your order is shipped, you will receive a tracking link by email. You can also find this link in your account under the “Orders” section.
- I made a mistake in my order, what should I do ?
If your order has not yet been processed, please contact our Customer Service as soon as possible to make the necessary changes.
- Can I modify or cancel my order after confirmation ?
An order can only be modified if it has not yet been processed. Once it is being prepared or has been shipped, it can no longer be changed.
- How do I make a return or exchange ?
Please contact our Customer Service to learn about the return procedure. Products must be unopened, in perfect condition, and returned in their original packaging.
- How long does it take to get a refund ?
Refunds are processed once the returned products have been received and inspected, usually within a few business days.
- What should I do if a product arrives damaged ?
Please contact our Customer Service and attach photos of the damaged product. We are committed to finding a quick and satisfactory solution.
- What payment methods do you accept?
We accept the following payment methods:
- Credit card (Visa, MasterCard, American Express) / Apple Pay / Google Pay / PayPal / 3-installment payment via Klarna
Local secure payments:
- EPS
- Bancontact
- iDEAL
- Is online payment secure ?
Yes. All transactions are protected by an SSL protocol, ensuring 100% secure online payments.
- Can I pay in installments ?
Installment payments are currently available via Klarna on our site.
- My payment failed, what should I do ?
Please check your bank details, the validity of your card, and your card limit. If in doubt, you can also contact your bank or our Customer Service.
- Can I get an invoice ?
Yes. An invoice is available in your account as soon as your order is confirmed.
- Where can I enjoy OMNISENS treatments ?
Our treatments are offered at partner Spas in France and internationally. To locate the nearest Spa, please visit our “Where to Find Us” page.
- How do I book a treatment ?
Treatments can be booked directly with our partner Spas or via the OMNISENS website under the Spa Treatments section. Select the desired treatment and book your appointment.
- Do you offer gift cards for treatments ?
Our partner Spas do offer gift cards that can be used for treatments at their facilities. We recommend contacting the Spa of your choice to learn about their conditions. Please visit our “Where to Find Us” page for more details.
- Which Spa treatments are best for sensitive skin ?
Our treatment protocols use products formulated to respect sensitive skin. We recommend focusing on soothing and hydrating facial treatments. A skin assessment will be conducted before the facial, where you can inform the Spa therapist about your sensitivity.
- Can I modify or cancel a Spa appointment ?
Modification or cancellation policies vary depending on the partner Spa. We encourage you to contact the Spa directly.
- Are your products tested on animals?
We do not test on animals and strictly comply with current regulations. In fact, the European Cosmetics Regulation, in force since July 11, 2013, prohibits the use of such methods on both raw materials and finished products. During our product development, we carefully select our raw materials to ensure they have not been tested on animals.
- Can your products be used during pregnancy?
Our cosmetic products have passed all regulatory tests and do not contain ingredients considered controversial for pregnant women. However, it is important to note that our products have not been specifically developed or tested on pregnant women, as such testing is generally avoided for ethical reasons. We always recommend consulting a healthcare professional or your doctor before using any cosmetic product during pregnancy, even if it is formulated to be safe. Every pregnancy is unique, and it is essential to take extra precautions to ensure the safety of both you and your baby.
- Are your products suitable for sensitive skin?
Yes, our products are suitable for all skin types, including sensitive skin. Our formulas are made with gentle ingredients known for their good skin tolerance. Some products have been specifically tested under dermatological control on sensitive skin; when this is the case, it is clearly indicated on the packaging.
- What is the shelf life of your products?
We indicate the PAO (Period After Opening) on all our products. You will find on our packaging a pictogram showing an open jar, which specifies the recommended period of use once the product has been opened. This generally ranges from 6 months (6M) to 24 months (24M).
- Where are your products made?
All OMNISENS products are made in France, mostly in Brittany. We also strive to source our active ingredients primarily from Brittany, or more broadly from France, to support local and responsible production.
- Are your products vegan?
The majority of our products are vegan. To be certain, we recommend checking the product sheets or contacting our Customer Service.
- Do your products contain allergens?
Some natural ingredients may be potential allergens (e.g., essential oils). The full INCI list for each formula is available on the product page so you can check the composition transparently.
- Do your products contain allergens ?
Some natural ingredients may be potential allergens (e.g., essential oils). The full INCI list for each formula is available on the product page so you can check the composition transparently.
- Are your packaging materials recyclable?
Yes, our packaging is designed to be recyclable. We prioritize glass, a durable and easily recyclable material, and some packaging also contains recycled materials. The paper cases are FSC certified, ensuring that the wood used comes from responsibly managed forests. This approach combines aesthetics, product protection, and eco-responsibility, while making sorting and recycling easier for our customers.
- What is your policy on sustainable development and social responsibility?
OMNISENS is actively committed to sustainable development and strengthened social responsibility. We prioritize natural ingredients, sourced locally whenever possible, as well as recyclable or responsibly sourced packaging materials. Our production is mostly local, in France, to minimize our carbon footprint. We also promote ethical partnerships and ensure fair social practices throughout the value chain.
- Do you use ingredients from organic farming?
Yes, whenever possible, we select active ingredients from organic and sustainable farming. Some of our products are even Ecocert certified, ensuring strict compliance with standards for formulation, traceability, and environmental respect.
- Where are your offices located ?
Our offices are located in France, in Saint-Mandé near Paris. For any correspondence, you can contact us via the contact form on our website.
- How can I become a partner or distributor ?
We would be happy to consider your partnership request. Please contact us via the “Professionals” section.
- Do you work with Spas or hotels ?
Yes, we collaborate with numerous high-end Spas, hotels, and institutes, both in France and internationally.
- Do you offer professional training ?
Yes, training sessions dedicated to wellness professionals are offered to ensure optimal expertise in applying our treatments, as part of the OMNISENS brand accreditation. We would be happy to review your training request. Please contact us via the “Professionals” section.
- How can I contact you for a collaboration project ?
Please share your project with us via our contact form. Our team will get back to you as soon as possible.